REFUNDS
We are not required to provide a refund or replacement for any change of mind.
You can choose a refund or exchange if an item has a major problem according to Australian Consumer Law. Major problems refer to faulty, unsafe, significantly different from the description, does not do what we said it would or beyond repair in a reasonable time. Any items deemed subject to fair wear and tear, or damages from incorrect use of the product will not be accepted as faulty.
Within 7 business days upon receipt of your purchase, login into your account and inform us your intention to return or exchange. If a return is applicable, a Return Merchandise Authorisation (RMA) number will be issued. You then mail your items together with a RMA number. If the item is faulty, shipping costs will be borne by The Woof Shop. If it is due to a change of mind, shipping costs will be not refunded. If the item you want to exchange for is no longer available, we would refund you the item purchase prices but not the shipping charges.
RETURNS
Please contact us first to obtain a RMA number. Please send all returns to the following address:
The Woof Shop, c/o Kennards, 159 Racecourse Road, Flemington VIC 3031
Note that this is not a store. It is simply a return address.
